Return & Refund Policy
Thank you for shopping at yayoins.com. Our online store provides unique tshirts from our independent designers backed by high quality material and reliable production. Our members of QA team will inspect each product before packaging to ensure the maximum customer satisfaction.
If you are not satisfied with your purchase, it is easy to return and receive a refund. Please don't hesitate to contact us at [email protected], we will try our best to meet your request.
-Please do not send your return to the sender's address on your package. This is NOT the return address and will affect the processing of your return.
-Any return requests not authorized by the customer service will not be honored.
-Any claims for misprinted / damaged / defective items must be submitted to [email protected] within 2 weeks from the date that the item was received.
-Claims deemed an error on our part are covered at our expense.
-All Purchase (except final sale items) can be returned within 30 days from the delivered date.
-Items must be unused, undamaged and in original packaging and ensure that all articles in the package are intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.
-The Buyer is responsible for return shipping cost.
-Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return.
-Items with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
-Any misprinted / damaged / defective items caused by our production or transportation are covered at our expense and you will get a full refund
-Your order will be fully refunded if it is cancelled within 24 hours of purchase.
-Your order will be fully refunded if it is cancelled before shipping.
-If your order has been shipped out, and we cannot cancel the order in this case. If you insist on refunding for personal resons, considering our production and postage losses, 20%-50% of the selling price may be refunded.
-If parcels lost in transit, we will cover your loss by issuing a full refund
-If you provide an address that the courier is not able to recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if and as applicable).
-If you provide a wrong address when you place an order and do not contact us to change the address, you will be responsible for all the loss.
-Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and will not get a refund.
Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.
Exchange is not available at this time. If you wish to exchange a product, we will issue a partial refund and offer a 50% off coupon or a free express shipping coupon for you to place a new order.
-A confirmation email will be sent to you once you complete the order and we will prepare your order immediately. If you need to change or cancel your order, please reach us at [email protected] as soon as possible and we will do our best to help.
-If your order has been shipped out, we are sorry that we are not able to cancel your order at this time.
If more than 15 business days have passed since we’ve approved your return, please contact us at:
Workdays Time：(9:00 AM - 7:00 PM GMT+8)
Email: [email protected]